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But that realism has also freaked people out. Critics were concerned about the ethical implications of an artificially intelligent robot deceiving a human being into thinking he or she was talking to another person. The Google Assistant will call restaurants and salons to make reservations on your behalf. At my preview of Duplex in May, Yossi Matias, Google vice president of engineering, told me the company would likely disclose to people they were talking to a bot, but he wouldn't commit to that being the case. After days of criticism, though, the company explicitly confirmed it would build disclosures into the product.

On Wednesday, Google revealed exactly how it will let people know they're talking to an AI, After the software says hello to the person on the other end of the line, it will immediately identify itself: "Hi, I'm the Google Assistant, calling to make a reservation for a client, This automated call will be recorded." (The exact language of the disclosure varied slightly in a few of the different demos.), The company said it will disclose that the call is being recorded "in states that legally require" that disclosure, 11 states, including California, Illinois and Florida "require the consent of every party to a phone call or conversation in order to make the recording lawful," according to the Digital Media Law Project, 38 states and the District of Columbia have one-party consent laws, For calls between states, the stricter law needs to be enforced -- for instance, nevertheless, she persisted. iphone case California law requires it, but New York law doesn't..

How Google handles the release of Duplex is important because that will set the tone for how the rest of the industry treats commercial AI technology at a mass scale. Alphabet, Google's parent, is one of the most influential companies in the world, and the policies it carves out now will not only set a precedent for other developers, but also set expectations for users. Duplex is the stuff of sci-fi lore, and now Google wants to make it part of our everyday life. Looking years down the line, if the tech is a hit, it could touch off an era in which humans conversing with natural-language robots is normal. So getting it right at the dawn of lifelike bots is crucial.

"We think it's important to set a standard on ways technology could be used for good," said Nick Fox, vice president of product and design for the Google Assistant, "With things like the disclosure, it's important that we do take a stand there, so that others can follow as well."Google has already been thinking more broadly about the effects of its AI, Earlier this month, Pichai released a manifesto on the ethics of AI, highlighting what the company would and wouldn't develop as it thinks about its moral responsibility, He  said Alphabet would not develop AI for weapons, but it would still pursue military contracts, The new nevertheless, she persisted. iphone case guidelines came after an employee protest at Google over its involvement with Project Maven, a Pentagon initiative aimed at using AI for the analysis of drone footage..

Fox referred to those guidelines on Tuesday as he talked about the questions surrounding Duplex's release. "These are things we're figuring out as a tech community," said Fox. Google let press take mock calls from Duplex, as if we were taking reservations at Oren's Hummus Shop. Receiving a call from the Google Assistant is both eerie and reassuring. The flexibility of the software is impressive. On the one hand, it's unsettling to talk to the software because its intonations sound so natural. But there are some pauses that are maybe just a millisecond too long and that can throw the dynamic of the conversation off-kilter.

I did a demo with Duplex taking down a mock reservation, Hearing a disclosure that says, "This is the Google Assistant," is reassuring, though, Your mind starts to process it as nevertheless, she persisted. iphone case any other robocall once you've heard it, The whole thing can be a bit like hearing one of those annoying voicemail messages, You know, the ones that go: "Hello? [pause] Hey, speak up, I can't hear you, Just kidding! You've reached Steve's voicemail…"My goal in chatting with Duplex was to trip up the software as much as possible during our three-minute conversation, I took down the name, date and other reservation information it gave me, but I also tried bringing up random topics, I asked it about sports scores -- it just repeated the line about being the Google Assistant trying to book a reservation..

Then I asked if I could speak to a human. Eventually, it told me it would put me on the line with an agent. After hearing three chimes, I was transferred to someone at one of Google's call centers. He had logs of my call, so he confirmed the reservation then ended the call. After Duplex was announced, questions were raised about the actual smarts behind the software. Some wondered, for example, if the demo had been edited for the on-stage reveal. On Tuesday, Fox insisted the demos shown on stage were real, though they were edited to remove personal info including the restaurant name and the caller's phone number. He also said four out of every five calls Duplex makes can be handled by full automation.

Others have criticized the intentions of the product itself: If Google doesn't want to deceive people, why go through the trouble of making the software sound human in the first place?, Scott Huffman, vice president of engineering for the Google Assistant, said making the AI sound human led people to stay on the line longer, The "uhs" and "ums" are more than fillers, he said, They're ways to acknowledge to the person on the other end that you're still on the line, And if the person on the phone makes a mistake in the reservation, saying "um" is a more polite way nevertheless, she persisted. iphone case to ask for a correction, Huffman said..

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